Legal
Refund Policy
This policy must align exactly with the operational returns process published on the shipping and returns page. Values remain provisional until the business process and consumer-law review are complete.
Refund and Exchange Windows
- Return window
- To be confirmed
- Exchange window
- To be confirmed
- Condition required
- Unworn, unwashed and with original tags — confirm
Eligibility
Refunds and exchanges will only apply where the garment meets the published condition requirements and the request falls within the confirmed window. Sale-item rules, if any, will be stated clearly.
Refund Method and Timing
- Refund method
- Original payment method — confirm
- Processing time
- To be confirmed
- Original delivery charges
- To be confirmed
Faulty Items
Faulty or incorrect items will follow a separate resolution path. Contact PLEBS with order details and supporting photos once the support channel is active.