Order support
Shipping, Exchanges and Returns
This page explains how PLEBS intends to handle dispatch, delivery, size exchanges and returns. Final values will be published only after the fulfilment process and South African consumer-protection requirements have been checked.
Order Processing
- Order cut-off times
- To be confirmed
- Dispatch period
- To be confirmed
- Weekend and public-holiday handling
- To be confirmed
- Stock status
- Ready stock or made-to-order — confirm
South African Delivery
- Courier method
- To be confirmed
- Delivery costs
- To be confirmed
- Delivery estimates
- To be confirmed
- Remote-area handling
- To be confirmed
- Tracking
- To be confirmed
Delivery estimates will vary by location and will not include unexpected courier delays.
International Delivery
International availability has not been confirmed. This page will state clearly whether orders can be shipped outside South Africa, together with duties, taxes and timing once that decision is made.
Size Exchanges
- Exchange period
- To be confirmed
- Eligibility
- To be confirmed
- Garment condition
- Unworn, unwashed and with original tags — confirm
- Tags and packaging
- To be confirmed
- Customer process
- To be confirmed
- Shipping costs
- To be confirmed
Size exchanges are intended to reduce fit risk, not to replace a clear measurement process. Use the PLEBS corduroy dungarees size guide before ordering where possible.
Returns and Refunds
- Return period
- To be confirmed
- Refund eligibility
- To be confirmed
- Exclusions
- To be confirmed
- Processing time
- To be confirmed
- Payment method
- To be confirmed
- Original delivery charges
- To be confirmed
The operational returns process must align with the refund policy before checkout opens.
Faulty or Incorrect Items
If an order arrives damaged, faulty or incorrect, contact PLEBS with the order number, a short description of the issue and clear photographs once the support channel is live.
The exact resolution path—repair, replacement, exchange or refund—will be confirmed with the final policy.
Contact
- Support email
- To be confirmed
- Expected response time
- To be confirmed